Shipping policy

Shipping & Delivery Policy

Last updated: September 2026

Where We Ship

We currently ship within the United Kingdom only.

Processing Times

Orders are normally processed and dispatched within 1–2 business days.

Orders placed after 3:00 PM will be processed on the next working day. Orders placed on weekends or UK bank holidays will be processed on the next working day.

Delivery Options & Estimated Timeframes

We offer a range of delivery options, which will be displayed at checkout based on your delivery address and the services available for your order.

Estimated delivery times are:

Royal Mail Tracked 24 – approximately 1–2 working days
Royal Mail Tracked 48 – approximately 2–3 working days
DPD Standard Delivery – approximately 2–3 working days
DPD Next Day Delivery – next working day, subject to the order being placed before 3:00 PM

Please note that delivery timeframes are estimates and are not guaranteed. Delivery may take longer during busy periods, including Christmas, bank holidays, severe weather, or other circumstances outside our control.

Shipping Costs

Free delivery on orders of £35 or more
Orders under £35 – delivery costs are calculated at checkout based on your delivery address, order size and the delivery service selected.

The delivery options and applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been dispatched, you will receive a dispatch confirmation email.

Where a tracked delivery service has been selected, your tracking information will be provided in your dispatch confirmation email.

Missing or Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us at customerservice@thepartytoybox.co.uk with your order number and details of your order.

We will investigate the delivery with the relevant delivery provider and assist you in resolving the issue.

Damaged or Incorrect Items

If your order arrives damaged, contains an incorrect item, or an item is missing, please contact us at customerservice@thepartytoybox.co.uk as soon as possible after delivery.

Please provide your order number and, where appropriate, photographs showing the damage or the issue with the order. This will help us investigate the problem and arrange an appropriate replacement, refund or other resolution where applicable.

Nothing in this policy affects your statutory rights as a consumer.